the address I receive be a street address, or is it a PO Box?
The address you will receive is a street address, much better than a PO
Box. All delivery companies will be able to deliver to your address.
Do the packages
sent to my address have to be from merchants, or can I receive mail from
individuals as well?
You can receive mail at your address from anyone. Be it a retailer, or
a friend etc.
is my mail sent to me?
We send your mail as often as you like. You can set up automatic forwarding
(Daily, Weekly, Fortnightly or Monthly) or have your mail forwarded on
an ad-hoc basis.
Is all my
mail sent individually or do you combine it into one parcel?
We will always consolidate your mail into one parcel, unless you request
otherwise. This will enable discounts of your shipment, as heavier shipments
have a lower charge per kilogram.
How do you
send my mail? What services do you use?
We operate as our own courier and freight service provider, so we have
a variety of local agents in each country. Countries
where we do not have a local agent, or when a shipment is less urgent,
deliveries will be made via Fedex, DHL, and occasionally UPS. Road shipments
within Europe and often delivered via the GLS network. And of course,
the postal service is available for lightweight document shipments.
How long can
I keep my mail in my UK address for?
As long as you wish! However, after a while, we do start charging for
storage. Please see the Rates page for more information.
Will you be
able to send my mail to me when I’m travelling?
Yes, we are more than happy to send your mail to an alternate address
while you’re travelling.
Are my details
safe with you? Do you sell my details to other companies?
You’re details are perfectly safe and confidential. You can view
How safe is
my mail when it’s in your care?
Very safe, your mail is stored securely in multiple locations for additional
Can I have
more than one name with my address?
Yes, you can. It’s a perfect way for friends and family to save
on shipping costs.
my address look like?
An example address is:
Box (Box Number)
6 Slington House
You can choose from
any available box number, and change the word Box to a word of your choice
(Room, Department, Suite etc)
How much does
membership cost, and what are the prices for forwarding mail?
Take a look at the Rates page for the membership costs and mail forwarding
prices to your country.
payment methods do you accept as payment?
Our preferred method of payment is with your credit and debit card through
If you do not have
a credit card, we can also accept payment via a wire transfer. We are
also able to accept cash and cheque payments in Pounds Sterling, US Dollars,
Euros and a few other currencies. Please email us in advance if you wish
to pay via this method.
Do you take
Yes, we can accept US Dollar and Euro payments, and a few other currencies.
Please email us in advance if you wish to pay via this method.
If you pay via WorldPay your credit card company should bill you in your own currency.
When you import goods into your country, you sometimes have to pay import
fees, which are imposed by your government. Check with your country’s
customs and excise branch for details.
As the United Kingdom
is part of the European Union, any parcels moving within other European
Union countries will not usually have charges imposed on them.
Are you able
to send money on my behalf?
Yes, we can pay retailers for orders, etc on your behalf. We can pay with
a debit card, PayPal, cheques, postal orders and cash.
The fee for this varies on the payment method used and the amount paid.
You may also wish to consider obtaining a UK pre-paid credit card, there
are many providers available by performing a quick internet search.
Can you scan
and email me my mail instead of forwarding it?
Yes, we can do this for you at your request.
after signing up can I use my address?
We aim to set all accounts up within a few hours of receiving your completed
How do I contact
Visit our Contact
Us page for details of our phone number and email address.
any items I cannot receive at my address?
We cannot accept anything that is illegal or dangerous, click here
for a list of items we can't accept.
I find information about what I'm not allowed to import into my country?
The Parcelforce website has some useful information here.
However, you should contact your local customs office for more extensive
to place an order online but the retailer is asking for a contact telephone
number. Can I use yours?
providing this is just to help with delivery queries.
Is it possible
to obtain a UK telephone number?
Yes, you can obtain UK telephone numbers through a number of VOIP service
providers, which enable you to make and receive calls through your computer.
One such provider
is Voipfone. You can receive a 30 day trial of their service by following
the link below:
30 day Free Trial
Voipfone can provide
you with a local Basingstoke number (dialling code 01256) to accompany
your mailing address.