Will the address I receive be a street address, or is it a PO Box?
The address you will receive is a street address, much better than a PO Box. All delivery companies will be able to deliver to your address.

Do the packages sent to my address have to be from merchants, or can I receive mail from individuals as well?
You can receive mail at your address from anyone. Be it a retailer, or a friend etc.

How often is my mail sent to me?
We send your mail as often as you like. You can set up automatic forwarding (Daily, Weekly, Fortnightly or Monthly) or have your mail forwarded on an ad-hoc basis.

Is all my mail sent individually or do you combine it into one parcel?
We will always consolidate your mail into one parcel, unless you request otherwise. This will enable discounts of your shipment, as heavier shipments have a lower charge per kilogram.

How do you send my mail? What services do you use?
We operate as our own courier and freight service provider, so we have a variety of local agents in each country. Countries where we do not have a local agent, or when a shipment is less urgent, deliveries will be made via Fedex, DHL, and occasionally UPS. Road shipments within Europe and often delivered via the GLS network. And of course, the postal service is available for lightweight document shipments.

How long can I keep my mail in my UK address for?
As long as you wish! However, after a while, we do start charging for storage. Please see the Rates page for more information.

Will you be able to send my mail to me when I’m travelling?
Yes, we are more than happy to send your mail to an alternate address while you’re travelling.

Are my details safe with you? Do you sell my details to other companies?
You’re details are perfectly safe and confidential. You can view our Privacy Policy if you wish.

How safe is my mail when it’s in your care?
Very safe, your mail is stored securely in multiple locations for additional security.

Can I have more than one name with my address?
Yes, you can. It’s a perfect way for friends and family to save on shipping costs.

What would my address look like?
An example address is:

Your Name/Your Company
Box (Box Number)
6 Slington House
Rankine Road
BASINGSTOKE
RG24 8PH

You can choose from any available box number, and change the word Box to a word of your choice (Room, Department, Suite etc)

How much does membership cost, and what are the prices for forwarding mail?
Take a look at the Rates page for the membership costs and mail forwarding prices to your country.

What payment methods do you accept as payment?
Our preferred method of payment is with your credit and debit card through WorldPay.

If you do not have a credit card, we can also accept payment via a wire transfer. We are also able to accept cash and cheque payments in Pounds Sterling, US Dollars, Euros and a few other currencies. Please email us in advance if you wish to pay via this method.

Do you take other currencies?
Yes, we can accept US Dollar and Euro payments, and a few other currencies. Please email us in advance if you wish to pay via this method.

If you pay via WorldPay your credit card company should bill you in your own currency.

What about import fees?
When you import goods into your country, you sometimes have to pay import fees, which are imposed by your government. Check with your country’s customs and excise branch for details.

As the United Kingdom is part of the European Union, any parcels moving within other European Union countries will not usually have charges imposed on them.

Are you able to send money on my behalf?
Yes, we can pay retailers for orders, etc on your behalf. We can pay with a debit card, PayPal, cheques, postal orders and cash. The fee for this varies on the payment method used and the amount paid. You may also wish to consider obtaining a UK pre-paid credit card, there are many providers available by performing a quick internet search.

Can you scan and email me my mail instead of forwarding it?
Yes, we can do this for you at your request.

How quickly after signing up can I use my address?
We aim to set all accounts up within a few hours of receiving your completed details.

How do I contact you?
Visit our Contact Us page for details of our phone number and email address.

Are there any items I cannot receive at my address?
We cannot accept anything that is illegal or dangerous, click here for a list of items we can't accept.

Where can I find information about what I'm not allowed to import into my country?
The Parcelforce website has some useful information here. However, you should contact your local customs office for more extensive information.

I'm trying to place an order online but the retailer is asking for a contact telephone number. Can I use yours?
Yes, providing this is just to help with delivery queries.

Is it possible to obtain a UK telephone number?
Yes, you can obtain UK telephone numbers through a number of VOIP service providers, which enable you to make and receive calls through your computer.

One such provider is Voipfone. You can receive a 30 day trial of their service by following the link below:

Voipfone 30 day Free Trial 

Voipfone can provide you with a local Basingstoke number (dialling code 01256) to accompany your mailing address.